Welcome back to a new academic year. While some were away for the summer, the IT Group worked hard on campus technology to make improvements, new enhancements and refresh existing technologies to help ensure a successful academic year for you. Here are a few things you may want to know.
The IT Group is pleased to announce that Microsoft Windows 7 and Office 2010 have come to KSC! Keene State has decided to begin the move to Windows 7 because it is the fastest and most reliable version of Windows. All Windows computers on campus will be upgraded to Windows 7 and Office 2010 gradually. This summer, most classrooms and computer labs were upgraded to Windows 7 and Office 2010. When logging into these computers, faculty/staff must include @keene.edu as part of the NetID. If you are not familiar with this software, please feel free to take a look ahead of time. There are online tutorials and training resources available to you on the HelpDesk Training website. Feel free to poke around and take a tutorial or two.
All faculty and staff workstation upgrades will be deployed with Windows 7 and Office 2010. In addition to workstation upgrades, any computer requiring a reimage will also be upgraded to Windows 7 and Office 2010 by a HelpDesk technician at that time. If your computer won’t be replaced in the near future, but is capable of running Windows 7 or Office 2010, you will have the opportunity to upgrade at your convenience. Look for a Windows 7 and Office 2010 upgrade request form coming soon on our website.
Keene State College has also moved from McAfee anti-virus software to Microsoft Forefront for faculty and staff. All new replacement cycle computers or computers that require a reimage will be deployed with Forefront anti-virus. It will continue to be updated and managed by the IT Group in an effort to eliminate security and performance risks to the KSC network.
What can you do to help eliminate security risks to the KSC network? It is important to remain vigilant and aware about phishing. As phishers become more savvy, it is important to remember that no legitimate institution, including the IT Group and Keene State College, will ever ask for your personal, login or password information. There are no exceptions to this rule! If you provide your credentials, your personal information and KSC data have both been compromised. Before you click on any link, think twice and contact the HelpDesk to verify your suspicion.
We are also excited to announce that the wireless network has expanded. This summer, the IT Group expanded the wireless network to include all classrooms and all of Carle, Randall and the Owl’s Nest residence halls for students. This is part of the continued expansion of wireless at KSC. To see a complete list of wireless zones available to you, please feel free to take a look at the campus wireless map.
To see where we have been and where we are going, visit our FY 11 projects and FY 12 projects pages. As always, the HelpDesk is dedicated to the distribution and support of standard technologies used by employees of Keene State College – including desktop computers, classroom technology, major applications, telecommunications equipment, and access to the campus network. We are open Monday – Thursday, 8 a.m. to 9 p.m. and Friday 8 a.m. to 5 p.m.
If you have any questions regarding this information or have any other technology questions, please feel free to contact the HelpDesk at 358-2532, email email@example.com, visit our website at www.keene.edu/helpdesk or stop by our office on the 2nd floor of Elliot Hall.