April 5th, 2012

From the IT Group:

Items that you delete are moved to the Deleted Items folder, but aren’t permanently deleted until that folder is emptied. Over time, the contents of the Deleted Items folder can consume a large amount of your data file or email server storage quota.

The Deleted Items folder appears in the Navigation Pane when you are using the Mail or the Folder List views. Outlook can be configured to automatically empty the Deleted Items folder, or you can manually empty the folder at any time.

To configure your computer to automatically empty the Deleted Items folder:

1. Click the File tab.
2. Click Options.
3. On the Advanced tab, under Outlook Start and Exit, select the Empty the Deleted Items folder upon exiting check box.
4. To be notified before the Deleted Items folder is emptied automatically, on the Advanced tab, under Other, select the Prompt for confirmation before permanently deleting items check box.

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From the IT Group:

New students are visiting campus, and many departments have helpful information to share with them. If your document contains information about technology or computers, it will need to be updated.

As you know, technology is ever changing, as are the procedures necessary to use it efficiently. So before you deliver that information to students, let the IT Group review and update your technology information to be sure that students are informed correctly. We have some exciting changes happening right now, so be sure you are providing students the most recent information.

You can send any information you would like reviewed directly to Kim Paré at kpare@keene.edu. She’ll be happy to make sure your information is correct and provide you with any new updates to be sure our students get off on the right foot!

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From the IT Group:

What do you do if you discover the technology working in the media-enhanced classrooms isn’t working properly? Call the HelpDesk. Did you know that the HelpDesk has a special line reserved just for classroom emergencies? When you call the HelpDesk at 358-2532 for assistance, you will have the option to choose number 1 – the classroom emergency hotline. Your call will be picked up immediately and HelpDesk support will come to your classroom to resolve the issue or provide another solution.

Please don’t just put an “out-of-order” sign on the equipment without contacting us. Contacting the HelpDesk is critical, so we can get the equipment operating correctly for the next class to use.

If you have any questions regarding this or any other technology issue, please feel free to call the HelpDesk, email helpdesk@keene.edu, or stop by the office on 2nd floor of Elliot Hall.

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From the IT Group:

Did you know phishing can take place on websites as well as in e-mail?

Do you know how to tell a legitimate website from a phishing website?

There are some very specific things to look for before you ever provide personal or financial information on the web.

Take this brief web phishing test from our friends at VeriSign and see if you can tell a real website from a phishing site.

And as always, if you have any questions regarding any phishing attempt or technology issue, please contact the HelpDesk at 358-2532, e-mail helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

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From the IT Group:

It is almost the end of the semester and students are busy working on presentations to share with the class.

Please remind them before the big day that they should TEST their presentation in advance using the technology in the classroom. This will give them an opportunity to catch any issues or incompatibilities ahead of time. If you or your students have a Macintosh computer and would like to use it in the classroom, the HelpDesk has adaptors available to borrow. Simply complete a Media Equipment Request form 48 hours in advance. 

As always, if you need it, the HelpDesk will respond immediately to any classroom emergency and we are always available to provide you with additional training.

Feel free to contact us at 358-2532, e-mail helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

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From the IT Group:

In the spirit of October Security Awareness Month, is this phishing or is this real?

From: IT Help Desk [mailto:webmaster@keene.edu]
Sent: Fri 10/14/2011 5:26 PM
To: undisclosed-recipients
Subject: Warning!!!

 

Dear Keene Outlook Web Access User,

You have exceeded your Keene Outlook Web Access quota limit of
450MB and you are advice to expand your email quota limit within
48 hours. You need to upgrade your email quota limit to 2.5GB.

You are to use the below weblink to upgrade your Keene Outlook Web Access
Account:

http://www.123contactform.com/contact-form-webmasteradministrator-230518.html

Thank you for using Keene Outlook Web Access Service.
Copyright © 2011 Keene State College Webmaster Administrator.

 

It looks authentic. It references IT Help Desk, Outlook Web Access and webmaster @keene.edu. Then it must be a real over quota e-mail warning.  Right? WRONG!

You can tell that it is not real because the IT Group HelpDesk, Keene State College or any other legitimate intuition will never ask you to click on a link which will require you to enter to personal computer credentials. No legitimate institution will ever ask you for this information.  It will absolutely never happen. No exceptions.

So remember, before you click and find out you’ve been tricked, call the HelpDesk at 358-2532, e-mail helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

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From the IT Group:

In the spirit of October Security Awareness Month, the IT Group would like to continue to reinforce how you can identify a phishing e-mail.

Is it phishing or is it real?

—–Original Message—–
From: motoxrox@clear.net.nz [mailto:motoxrox@clear.net.nz] On Behalf Of abuse@keene.edu
Sent: Wednesday, September 21, 2011 5:42 PM
To: email@keene.edu
Subject: keene.edu Report

keene.edu Report

Your email account has been reported for numerous spam activities from a foreign ip recently. As a result, keene.edu has received advice to suspend your account.
However, you might not be the one  promoting this Spam, as your email account might have been compromised. To protect your account from sending spam mails, you are to confirm your true ownership of this account by providing your Username (*******) and Password (*******) as a reply  to this
message. On receipt of the requested  information, the keene.edu email support shall block your account from spam.

Failure to do this will violate the keene.edu email terms & conditions. This will render your account inactive.

NOTE: You will be send a password reset message in next seven (7) working days after undergoing this process for security reasons.

Keene State College – Webmail Access (Powered By gmail).

This is absolutely phishing.

Just remember, the IT Group has a communication template to follow for all of our communications to campus. Here is a quick list of things to look for and remember:

1. No legitimate institution, including KSC and the KSC IT Group HelpDesk will ever ask you for personal information through e-mail.  There are no exceptions to this.  Period!
2. IT Group HelpDesk e-mail will be addressed to the GAL, a specific group (i.e. teaching faculty) or you personally.  It will be familiar to you.
3. We will provide you the reason behind our communication (routine maintenance, infrastructure upgrade, etc.).
4. We always provide our contact information (including phone number, e-mail address, and building location).
5. We always tell you to contact the HelpDesk if you have any questions or concerns.

It is important to stay vigilant of phishing attempts both here on campus and at home.  Learn to recognize the signs and above all – if they are asking for personal information – it is a phishing attempt!

For more information, please visit the IT Group Security website at: www.keene.edu/it/security/ or feel free to visit the HelpDesk on the 2nd floor of Elliot Hall, e-mail helpdesk@keene.edu, or call 358-2532.

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From the IT Group, for October IT Security Awareness:

• Passwords are like underwear: Change yours often.
• Passwords are like underwear: Don’t share them with friends.
• Passwords are like underwear: The longer, the better.
• Passwords are like underwear: Be mysterious.
• Passwords are like underwear: Don’t leave yours lying around.

Brought to you by your security friends in the IT Group and with permission from our friends at the University of Michigan/Ann Arbor.

For more information regarding this and other security tips, visit our security website at: www.keene.edu/it/security or stop by the HelpDesk on the 2nd floor of Elliot Hall, call 358-2532 or e-mail helpdesk@keene.edu.

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From the IT Group:

You just received the following email in your Keene State College Outlook/Entourage e-mail account. Is this phishing or is this real?

From: Webmaster [mailto:Webmaster@info.edu]
Sent: Friday, September 3, 2011 5:50 PM
Subject: Mailbox Shutdown Notification.
You are expected to verify your email account to avoid mailbox shutdown by furnishing us with the following details:
Login Username:
Login password: **************
To avoid shutting down of your mailbox, which could lead to loss of your important files on our server, you must send these details on receipt of this message.
Thank you very much.
Webmaster

This email is phishing. You can tell because Keene State College and the IT Group would never ask you to verify or validate any account information through e-mail or any other electronic source. We already have that information.

Also, this message does not use the standard template you always see from the IT Group when we communicate to campus. Our template always:

• addresses the GAL,
• identifies us as the IT Group at the beginning of the message.
• tells you the reason behind our communication (routine maintenance, infrastructure upgrade, etc.).
• provides our contact information (including phone number, e-mail address, and building location), in case you have any questions or concerns.

However, most importantly, legitimate institutions, including the IT Group, will not ask for personal information through e-mail. There are never any exceptions to this.

We hope this information will help you better understand phishing when you receive a suspicious email. However, whenever you are in doubt, do not hesitate to contact the HelpDesk at 358-2532, e-mail helpdesk@keene.edu, or stop by our office on the second floor of Elliot Hall. We will be glad to help.

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From the IT Group:

New students are visiting campus and many departments are handing out helpful information. If your website or documentation contains information about technology or computers, it will need to be updated. As you know, technology is ever-changing, as are the procedures necessary to use it efficiently. So before you deliver that information to students, let the IT Group review and update your technology information to be sure that students are informed correctly. We have some exciting changes happening right now, so be sure you are providing students the most recent information. You can send any information you would like reviewed directly to Kim Paré at kpare@keene.edu. She’ll be happy to make sure your information is correct and provide you with any new updates to be sure our students get off on the right foot!

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From the IT Group:

When there is an exciting event happening at Keene State College, your first thought is to share it with the campus community. Your first instinct is to send an e-mail addressed to the Global Address List, also known as the GAL. However, unless your message meets very specific criteria as a “broadcast” e-mail, this vehicle is not your best choice. To share your event information, the ideal distribution list to use is the KSC “_Events” list. You can locate this list in Outlook’s Global Address List and it is identified as “_Events”.

This list is ideal because the members of this list have remained subscribed to it and welcome information regarding upcoming events on campus. It should be used in place of campus-wide mail (_GAL) when communicating upcoming events. The GAL mailings are reserved for communication that are crisis/urgent announcements, logistics announcements (construction closures, traffic routing), major news (Presidential visit), major policy and procedural changes that must be communicated quickly, financial and administrative deadlines, registration information and academic deadlines or communications from the University System of New Hampshire. This link to the “KSC Guidelines for Broadcast E-mail” will provide you with more information.

So, before you use the _GAL to share your event with campus, remember to select _Events instead.

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, e-mail helpdesk@keene.edu or stop by our office on the 2^nd floor of Elliot Hall.



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From the IT Group:

Now that summer is here and things have calmed down just a little bit, have you ever thought it would be really nice to have an ITG HelpDesk Technician come to a department or staff meeting to answer questions about KSC technology? Well, it is possible!

Invite a HelpDesk Technician to your next staff meeting to address those pesky little questions your department or team has about Outlook, file storage or any other technology you use on a daily basis. We can give you tips and tricks and help you use that technology to make your job easier!

Give us a call at 358-2532, e-mail helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall, and we’ll be happy to be a part of your next staff meeting.

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From the IT Group:

We all look forward to summertime for the warm weather, the bright sunshine and VACATION!

But before you shut down your computer for the last time and run off to the beach or play in your garden, don’t forget to let people know you aren’t going to be in the office. The best way to do that is to set your Outlook out-of-office reminder. It is quick and easy. In Office 2007, go to “tools,” “Out-of-Office Assistant,” select that you are “currently out of the office” and create a reply that everyone who sends you an e-mail will receive. Now they won’t think you are ignoring them and will be happy to wait until you return.

Don’t forget to set a temporary voicemail greeting announcing you are away as well. Your bases will be well covered and you can relax and enjoy your time away.

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From the IT Group:

The end of the semester is upon us, and students will be presenting their final projects. Please remind your students before the big day to TEST their presentation using the technology in the classroom. This will give them an opportunity to catch any issues or incompatibilities ahead of time. Also, if you or your students have a Macintosh computer and would like to use it in the classroom, the HelpDesk has adapters available to borrow.

Please contact the HelpDesk at 358-2532, e-mail helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall if you have any questions concerning this or any other technology issue.

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From the IT Group:

Passwords are like underwear…Change yours often.
Passwords are like underwear…Don’t share them with friends.
Passwords are like underwear…The longer, the better.
Passwords are like underwear…Be mysterious.
Passwords are like underwear…Don’t leave yours lying around.

Brought to you by your security friends in the IT Group and with permission from our friends at the University of Michigan/Ann Arbor.

For more information regarding this and other security tips, visit our security website or stop by the HelpDesk on the 2nd floor of Elliot Hall, call 358-2532, or e-mail helpdesk@keene.edu.

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