Student Handbook

I. Purpose:

The purpose of the Management Department Student Handbook is to provide information to students about the department and its policies and services, and to encourage students to take advantage of the many opportunities available to them as management majors at Keene State College. The Handbook is aimed at helping students obtain answers to questions they may have about the major and to provide them with guidance on how to successfully complete the program by utilizing the resources available to them.

II. Mission Statement

The Keene State College Department of Management has adopted a management education paradigm which promotes teaching excellence. Since its inception in 1981, the Department of Management has prepared its graduates with the strong liberal arts background and management skills required to solve complex problems in an increasingly competitive global environment. The department’s mission focuses on developing flexible, liberally educated individuals capable of planning, motivating and leading others in order to accomplish organizational goals. The department places a strong emphasis on the development of ethical reasoning, critical thinking, research, analytical and quantitative skills, along with the communication, interpersonal, and team building skills necessary for success in today’s managerial roles. Our diverse faculty offers a strong background in the liberal arts and a commitment to developing a spirit of intellectual curiosity, a sense of community and a high level of enthusiasm for the field of management.

III. College Credit

A. Transfer credit:

1. Credit from other institutionsIn accordance with college regulations, only courses from other accredited institutions of higher education in which the student has earned a grade of “C” or better are transferable. In addition, the Department of Management will only recognize and accept courses in transfer from accredited institutions. The Department of Management will accept courses which have a course title and description covering topics equivalent to those offered by the Department of Management and have a business or management related prefix. As long as transfer credit has been granted by the college, the Department of Management will substitute 100 and 200 level transfer credit for the department 100 and 200 level equivalents. The department will accept a maximum of four (4) courses in transfer at the 100 and 200 level equivalent to the department’s core requirements. These courses include:

MGT 101 Introduction to Management
MGT 202 Quantitative Decision Making
MGT 213 Financial Accounting
MGT 214 Managerial Accounting

The department will not accept 100 and 200 level courses in transfer as substitutes for the department’s elective core requirements. The elective in the core must be at the 300 level or above.

The department will accept 300 and 400 level transfer credit for the department’s 300 and 400 level equivalent courses from accredited four year institutions. The department will not accept 100 and 200 level courses as substitutes for the department’s 300 and 400 level courses. Student wishing to take classes at another college should have those courses reviewed by the Department Chair and pre-approved in advance.

The department may waive the requirement to repeat a 300 level core course completed at the 200 level elsewhere and may instead require the student to complete an upper division elective in substitution for the required core course.

Decisions regarding course substitutions will be left at the discretion of the Department Chair in consultation with the appropriate faculty. Course substitutions must be signed by the instructor of the courses involved and the Department Chair to be approved. Transfer students must complete a minimum of 16 credit hours in Management core at or above the 300 level in residence at Keene State College in order to fulfill the requirements for a Bachelor of Science in Management.

Except under extenuating circumstances, Management 491 Business Policy and Strategy must be completed at Keene State College. Exceptions to this policy will be made at the discretion of the Department Chair in consultation with the faculty.

Management Majors who wish to take courses at another institution and apply these courses to the management program at Keene State College must have a pre-approval form signed by the Department Chair prior to enrolling in the course to be transferred. Courses taken without pre-approval will not be count toward fulfillment of the management core.

On-Line Courses : The department does not accept on line courses as transfer credit. Students with extenuating circumstances may petition the Department Chair for approval of an on-line course. Such approval may be granted at the discretion of the faculty with expertise in the course under consideration and at the approval of the Department Chair.

B. Portfolio Assessment for Academic Credit
The department chair will serve as a liaison with Adult Learner Services for all portfolio
assessments conducted in the department. Students will be matched with a faculty member qualified to assess portfolio documentation in the courses for which they are seeking portfolio credit. A student may be granted no more than 12 credit hours for portfolio assessment in the core.

Non-majors may apply for no more than 12 credit hours (3 courses) of portfolio credit.
Non-majors seeking additional credit through portfolio assessment must complete one
management course (4 credits) in residence for each additional course for which portfolio credit is request. A maximum of 16 credits may be granted through portfolio assessment to non-majors.

C. Independent Study

Students who wish to do Independent Study should confer with the appropriate management faculty for their specific requirements. A special permission registration form is required in order to register for MGT 498 Independent Study, and must have the signature of both the supervising faculty member and the Department Chair prior to registration.

D. National and International Exchange

Students are encouraged to take every opportunity to participate in national and international exchange. The department chair will serve as liaison between the National and International Exchange Office for students seeking exchange credit.

Students who plan to participate in an exchange program must have courses and course substitutions pre-approved in writing by the Department Chair and an appropriate discipline faculty member. Please note that only the Management Department can grant approval for management courses taken at another institution. If a student plans to substitute different courses for those which were approved by the department and have those courses count toward completion of their major, the student must consult directly with their advisor and the department chair. All students will be required to abide by the Management Department’s residency requirement as specified under the transfer credit policy.

E. Internships and Co-ops:


Students interested in doing an Internship must make application to the program and be pre-approved by the Internship Program Director. Students should meet in advance with the Program Director to discuss potential internship opportunities, and the requirements of the program. The program requires students to work 14 hours per week. It is highly recommended that the student complete MGT 292, Transition to the Workplace prior to applying to the Internship program. MGT 292 is graded Pass/Fail.

The requirements for taking the Internship are that each student
* Have a 2.5 minimum GPA
* Have a job site at which to develop an internship project
* Have a job supervisor willing to support the internship
* With the help of the job supervisor and faculty member, develop a internship project worthy of four credits
* Write a learning contract

The learning contract should specify the specific learning goals, the method by which the learning goals will be fulfilled, and the due dates by which each aspect of the practicum will be due. Students may be guided toward one of two internship options depending on the nature of the internship experience. The academic requirements for each option are as follows:

Professional Management Project

* Keep a Learning Journal

* Fulfill the Internship contract requirements as specified by the employer

* Write a final summative paper

Management Internship Internship
* Keep a Learning Journal
* Develop a Document Project Portfolio

* Write a final summative paper

With the exception of proprietary information which will be returned to the student at the conclusion of the internship all Learning contracts, Journals, project documents, and summative papers will be retained by the Department of Management. * Credit is Pass/Fail. Internship credits can not be applied toward the required core electives in the major.

Advanced Cooperative Education

Advanced Cooperative Education is designed to be a sequential work-learning experience for which compensation may be received. This experience is normally full-time placement in a job requiring at least 480 hours per semester.

Credit is Pass/Fail. Advanced cooperative Education credits can not be applied toward the required core electives in the major.

The requirements for taking MGT 494 are
• Have a 2.0 minimum GPA
• Have a signed recommendation from one management faculty member
• Have a job site at which to develop a co-op project
• Have a job supervisor willing to support the co-op
• Have permission of the instructor
• With the help of the job supervisor and instructor, develop a co-op project worthy of 12 credits.
• Write a learning contract outlining what the co-op project will entail, have it signed by the job supervisor, student, instructor and Department Chair. The learning contract should be similar to the contract described in the internship (MGT 493) section.

IV. Special Opportunities

A. Small Business Institute
Students may earn three to six credits by enrolling in the SBI Business Policy and Strategy Course and becoming a member of the consulting team. Working with fellow students and businesses in the region, student consultants under the supervision of Dr. Neal Pruchansky earn credit while assisting area businesses to solve “real world” problems and complete projects. Dr. Pruchansky’s SBI teams have won numerous state, regional and national awards; and it was named the best undergraduate program in the United States in 1996. Enrollment in the SBI course is highly competitive.
Interested students should make inquiries with Dr. Pruchansky.

B. Plymouth State University Master of Business Administration (MBA) Reciprocity Program
Both Management majors and minors may be eligible to take advantage of the MBA reciprocity agreement between Plymouth and Keene State College. Students with a
minimum 3.0 grade point average may gain advanced standing in Plymouth State University’s MBA program while completing their undergraduate degree at Keene
State College. Students may be able to complete much of the MBA degree requirements either as part-time or full- time students at the Keene State College site. Students
interested in obtaining more information about this unique program should contact Dr. John Pappalardo, PSU-MBA advisor.

C. Student Teaching Assistantships

Students with exceptional knowledge and skills in a particular subject area may be invited by a faculty member serve as a Student Teaching Assistant. Student Teaching Assistants can be awarded elective credit through the management department under the supervision of a sponsoring faculty member. To qualify the student must demonstrate superior academic knowledge in the subject area for which they are assisting. The student must have junior standing and possess a minimum overall grade point average
of 2.5 to be considered. Students who have been selected to participate registrar for KSC 270. Learning Assistants are required to fill out a Special Permission form provided by the Registrar’s office. This form requires the signatures of the student, supervising faculty member, and the Dean of Sciences. Teaching assistants are called upon to perform a myriad of duties for faculty. Such duties may include but are not limited to the following:

  • Attend training sessions
  • Attend classes
  • Take notes in class and review class material
  • Make brief presentations periodically throughout the semester
  • Schedule and run tutorial sessions each week
  • Prepare hand-outs and overheads for tutorial sessions
  • Assist professor in handing out papers, tests, etc.…
  • Meet with professor weekly to discuss any uncertainties you may have regarding course work.
  • Support and respect the role of the professor
  • Run academic related errands for the faculty
  • Be courteous and respectful of other students

In any given class students may be called upon to evaluate the work of their peers through the use of peer evaluation forms. While it is appropriate for the faculty to use these evaluations in determining a student’s grade, under no circumstances will a
student assistant be permitted to assign a grade.

V. Student Organizations

A. Management National Honor Society, Delta Mu Delta The Zeta Mu chapter of Delta Mu Delta was installed on April 25, 1993 at Keene State College. It is a coeducational society established to promote academic excellence and exemplary character among college students and to honor those achieving such distinction.

Delta Mu Delta is a member of the Association of College Honor Societies, an organization composed of more than forty-five National Greek Letter Honor Societies. Delta Mu Delta stands for Dia Matessos Dynamis which signifies the Motto “Through knowledge, power… the power “to manage for social and economic good”.

Purpose: Delta Mu Delta National Honor Society was established in 1913 to recognize and reward superior scholastic achievement by the students of business administration in
a baccalaureate or masters degree program. Specifically, the purpose of Delta Mu Delta is two fold:

  • To promote higher scholarship in training for business
  • To recognize and reward scholastic attainment in business subjects

Membership Eligibility:

Students are invited to lifetime membership based on the following eligibility guidelines:

  • Undergraduates must have junior or senior class standing and a cumulative average of at least .2 above a B
  • Graduate students must have completed at least half the requirements for the graduate degree with a cumulative average of at least .25 above a B
  • In the top 20% of their respective class and be of good character

B. Society for the Advancement of Management – SAM

The mission of SAM is to provide an opportunity for its members to increase management skills and expertise through participation in programs and services designed to improve the professional quality of their knowledge, performance and leadership ability. SAM was founded in 1912 by the colleagues and disciples of Fredrick Taylor, the “Father of Scientific Management.” It is a non-profit organization run and built by hundreds of volunteers.

SAM is an organization that focuses on general management skills. We believe that every
individual interested in management should belong to SAM in addition to any other
association in his/her area of specialization.

Members come from a variety of disciplines: production, finance, marketing, accounting,
research and development, entrepreneurship, but share a common bond of interest in
becoming stronger managers. SAM’s key organizational strength is its diversity of
membership—including academicians, practitioners, and students. SAM builds bridges
among these three groups not only to better share management expertise, but also to develop and promote new management ideas.

SAM abounds with opportunities for professional development. You will meet management and academic leaders from around the world : share your thoughts with your peers through presentations, publications and interactive sessions at the local and national level; help students and others develop management expertise; and define and guide management thinking into the future.

C. Students in Free Enterprise (SIFE)

SIFE is a Student run organization that works in teams to design educational outreach projects that help students in their communities develop a better understanding of the principles of free enterprise and how to empower them to achieve their dreams. (source

VI. Advisement and Program Planning

A. Declaring your Major

Students may declare a major and select a faculty advisor at any time, but they must do
so by the time they have earned 60 credits. Transfer students have one semester before
they must declare their major. While the student is still responsible or meeting the
requirements of his/her academic program, the faculty advisor is available to assist with
program requirements, long range planning, career opportunities, and professional
recommendations. The relationship between a student and his/her advisor can significantly contribute to the quality of a student’s educational experience and therefore students should select an advisor carefully. Students may change advisors at any time.

B. Creating a Specialization

Students might consider creating an area of specialization. Students who wish to focus
on a particular field of management are encouraged to do so by working with a
faculty advisor who can guide the student to courses from other disciplines outside the major. We urge you to consult with your advisor as you plan your program. Your advisor can be a wealth of information who can assist you in developing a program that suits your particular academic and career interest. Students can choose from among the following fields in which to focus:

Accounting and Finance
International Management
Human Resource Management
Management Information Systems
Operations Management
Small Business Entrepreneurship

C. Career Advising

Career Advising located in Elliot Hall provides assistance to students throughout their college experience. Services include helping students establish education and career goals through formal assessment, individual and group career advising, and maintaining an up-to-date resource library.

Students are encouraged to engage in a variety of work and learning activities, including internships and cooperative education. Part-time and summer employment assistance helps students meet education expenses while gaining work experience.

The Career Resource Library with more than 400 volumes catalogued and linked to the Keene State College and Keene Public libraries, offers a wide range of current occupational information. SIGI+, computerized career planning software, provides additional assessment and up-to-date career information.

In addition, students have access to job vacancy listings, employer directories, the New Hampshire College and University Council Job Fair, Internet job sites, and search-able databases of employment opportunities. Graduate and professional school information, graduate catalogs, GRE and other exam bulletins, and Power Prep, a computerized test prep program, are also available.

D. Program Requirements 124 credits

Integrative Studies 44 credits


ITW: Thinking & Writing
IQL: Quantitative Literacy


IA (ARTS) 1 course
IH (Humanities) 2 courses

IA/IH (1 additional course in either area)
IN (Natural Sciences) 2 courses

IS (Social Sciences) 2 courses

II 1 course

Allied Discipline Requirements

IH Comm 171: fundamentals of Speech (may fulfill an IH requirement above)
CS 101: Introduction to Computer Information Processing
ISECON 100: Fundamentals of Economics (may fulfill an IS requirement above)
Econ 250: Economic Analysis

* All Management Majors must successfully complete an IQL course to be enrolled in MGT 202. A grade C or higher is required in MGT 101, MGT 202, MGT 213, and MGT 301.

Core Requirements

Management 101, Introduction to Management 4 cr.
Management 202, Quantitative Decision Making 4 cr.*
Management 213, Financial Management 4 cr.
Management 214, Managerial Accounting 4 cr.
Management 301, Organizational Theory and Behavior 4 cr.
Management 319, Financial Management 4 cr.
Management 331, Principles of Marketing 4 cr.
Management 381, Management Information Systems 4 cr.
Management 451, Social, Legal, and Political
Environment of Business 4 cr.
Management 491, Business Policy and Strategy 4 cr.
Management Electives, 4 credits at the 300 level or
Above 4 cr.
44 cr.

Note: Credits earned in MGT 493, Internship, MGT 494 Cooperative Education or MGT 498 Independent study may not be applied to the management requirements

* Management Majors must successfully complete the Math
Assessment Exam or complete Math 102, Math for Management
Majors prior to being admitted to Management 202.
May be used to fulfill IQL 101 Integrative Studies requirement.

VII. Awards and Scholarship



In the late 1960’s, Dr. Peter Jenkins was a Professor of Psychology and the President of the Keene State Chapter of the American Association of University Professors. In a later role as Professor of Management and in numerous less formal capacities he was an important and significant member of the Keene State College faculty. He has been referred to as the “conscience of Keene State College.” Professor Jenkins founded and chaired two academic departments during his tenure at Keene State, the Departments of Psychology and Management. He was awarded the Distinguished Teaching Award. Dr. Jenkins was well known for his philosophy: “Do something, even it it’s wrong.” He argued that it is often easier to fix something than to attempt to act after an opportunity is past. He believed that when one is faced with a situation requiring action, or a problem requiring a solution, action is preferable to inaction, even action requiring subsequent correction or modification. There is, of course, always the possibility that the action taken may prove to have been appropriate and correct. It may be added that he would probably have hoped that action taken, with such knowledge, training and principle as higher education might provide would more often be right than wrong, but that action taken can be altered if need be. This can hardly be said for inaction, or for a demonstrated lack of sense of responsibility. Either of the latter would have been to Peter Jenkins, anathema.

John Zanes
Friend and fellow Professor of Dr. Peter Jenkins

Each student’s essay should contain the following information:

A. Education, professional, and personal goals
B. How applicant has paid education expenses to date.
C. If financial aid is a factor, an explanation of need should be present.
D. If graduate school is a factor, identification of specific plans including area of study, universities to which student has or plans to apply, and time frame for study.
E. Statement concerning the applicant’s views concerning the importance of personal and societal commitments to
excellence, integrity, concern for humanity, and the “Do
Something” philosophy.


Applications due Spring Term annually Application files distributed to committee by Spring Term annually. Scholarship committee selects applicant prior to the end of the Spring Term annually. Scholarship awarded at Honors Convocation during the following Fall Term.


The scholarship committee will choose a recipient based upon a combination of financial need, plans for graduate school, and commitment to excellence, integrity, concern for humanity, and the “Do Something” philosophy. Financial need or plans for graduate school will not be sole determinants. It is possible for an applicant with strengths in areas other than financial need to earn the scholarship. In a similar fashion, an applicant not planning to attend graduate school but who has worked exceptionally hard to earn a KSC degree might be awarded the scholarship to allow the recipient to have some discretionary money to be spent as the recipient chooses. Application forms may be obtained from the Chair of the Management Department.


Elizabeth H. Brown, 358-2618, Room 208,
Accounting, Management Information Systems, Investments, Personal Financial Planning
Barbara Charkey, 358-2621, Room 204,
Accounting, Finance, International Management, Business Policy and Strategy
Linda Hadden, 358-2608, Room 203,
Accounting, Management Information Systems , Quantitative Decision Making
Susan Herman Emeritus,
Organizational Behavior, Human Resource Management, Organizational Development
Kathleen Johnson 358-2623, Room 210, Organizational Behavior, Quantitative Decision Making, Management
Stephen King, 358-2617, Room 209,
Marketing, Marketing Management, Business Ecology & Ethics, Labor Relations, Compensation
James O’Neil, 358-4411, Room 206,
Management, Human Resource Management
Roger Martin, Emeritus, 358-4276, Room 206,
Accounting, Management
John Pappalardo, 358-2622, Room 202,
Human Resource Management, Negotiations, Leadership, Community Service, Business Ethics
Neal R. Pruchansky, 358-2624, Room 212,
Marketing, Marketing Research, Policy, Small Business Institute, Entrepreneurship
Robert Simoneau, 358-2616, Room 201,
Operation Management, Management Information Systems, Quantitative Decision Making
Roxana Wright, 358-2608, room 211,
Quantitative Decision Making, Marketing

IX. Academic Expectations

  • All Management students are expected to maintain a minimum 2.0 (C) GPA to remain in good academic standing.
  • Students are expected to attend all classes and be on time for class.
  • Students are expected to read the syllabus and keep track of important dates including test dates and assignment due dates.
  • Students are expected to participate in class.
  • Students are expected to do their own work: Academic dishonesty will not be tolerated, and will result in serious consequences. The department will strictly enforce the college policy on academic dishonesty as stipulated in the College Student handbook. The Department will strictly enforce the college computer and network use policy as stipulated in the college student handbook.
  • Students are expected to adhere to proper classroom etiquette
    (consult each Professor’s syllabus for what each expects).
  • Students are expected to study between 8 and 12 hours per week for each four-credit (4) course taken.
  • Students are expected to manage their time wisely.
  • Students are expected to seek out their Professors when they need help.
    ( Source: 2001 Elliot Center Orientation Flyer)

X. Disability Services

Office of Disability Services at KSC – In order to provide the best possible service to students with disabilities, Keene State College has an Office of Disability Services (ODS) which facilitates access for students with disabilities. Additionally, the College has an ADA Officer who assists with access issues for the College as a whole and who is available to assist with conflict resolution regarding access and accommodations.

Rights and Responsibilities of Students

Every student with a documented disability has the right to:

• Equal access to courses, programs, services, jobs, activities, and facilities offered at the College;
• Reasonable accommodations, academic adjustments, and/or auxiliary aids and services determined on a case-by-case basis;
• Appropriate confidentiality of all information regarding a disability and the choice to whom a disability is disclosed except as required or permitted by law;
• Information, reasonably available in accessible formats.

Every student with a documented disability has the responsibility to:

• Meet qualifications and essential standards as determined by the College for courses, programs, jobs, services, and facilities;
• Identify as an individual with a disability to the Office of Disability Services in a timely manner when seeking an accommodation;

• When seeking accommodations, provide documentation of the disability from an appropriate professional including information about the functional limitations of the disability.

• allow specific procedures for obtaining reasonable accommodations, academic adjustments, and/or auxiliary aids and services;
• Communicate requests for accommodations to instructors by providing a letter of identification describing the reasonable accommodations recommended by ODS as early in the semester as possible.
Rights and Responsibilities of KSC

Keene State College has the right to:

• Maintain essential standards for courses, programs, services, jobs, activities, and facilities;
• Request current documentation by an appropriate professional and supplied by the student that confirms disability status and supports the need for appropriate accommodations, academic adjustments, and/or auxiliary aids and services;
• Deny a request for accommodations, academic adjustments, and/or auxiliary aids and services if documentation does not support a need for the requested service, or if the documentation is not provided in a timely manner;
• Select among equally effective accommodations, academic adjustments and/or auxiliary aids and services as judged by the College with consideration for cost and/or availability;
• Deny a request for an inappropriate or unreasonable accommodation, adjustment, and/or auxiliary aid or service including any that poses a direct threat to the health and safety of others, imposes a fundamental alteration to a course or program, or poses an undue financial or administrative burden on the College. (source Office of Disability Services 2003)

XI. Web-page Access

The Management Department web-page can be accessed in one of two ways: First by going to; click on Academics; at Academics scroll to Management; click on Management; scroll to Department Pages, click on Department Pages.

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